If I was asked for advice from a Newbie Buyer I would say, Don't be afraid to ask questions or ask for photos. all i want is to cancel the order that they took my money for and delete my account, so i can do my business elsewhere. I don't own that kind of equipment, I'm older and disabled.I certainly didn't purchase this amplifier so I could turn around and have to repack it and send it back. Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review.If your account is Under Review, you are unable to: If your account is Under Review, you can continue to: Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review. Generally ok for small items and more expensive items from well known stores ... DO NOT trust small time sellers for high ticket items... after 7 days when you find out something is fake there is NOTHING you can do. The online platform is easy to use and has the ability to save time when looking for an instrument. I also like that they know what I like and will give me a heads up when something I may be in the market for is in the pipeline! It will be a hassle but I won’t stop until they make it right period, otherwise they will keep doing this to buyers and sellers. Yesterday I attempted to close my Reverb account and couldn't find a user option that allowed me to do so. Reverb Staff Picks. They were throwing the burden of proof upon me asking I video the intermittent issue the amplifier was doing. Account Status. The seller and the freight forwarder were both willing to work with me. People enjoyed working there. History Lesson. Consumers complaining about ReverbNation most frequently mention credit card, free trial and bank account problems. Reverb is the absolute worst when it comes to service as a seller unless you buy the expensive insurance from them they won't help with shipping issues. Even when they said to email them back if your account was wrongfully suspended they just responded with "yeah I know we said that but we can't help you or change anything". Well, flat honest answer is, it don't work. They even offered a 1 percent off a listing bump and for me to resell the guitar with them. I was told 20 days ago that they just needed to post a reverse charge on my account and it would be cleared up in 2-3 days. I recently thought there was a credit fraud on my account and told card company to hold charges from ReverbNation. Can I Delete My Reverb Messages? Why Is My Account Suspended? So, I used the chat option and a guy named Alex said he'd close it for me. Double moral hypocrites. How do you refund a fraudulent buyer who’s payment has still cleared weeks ago? I messaged them with some questions and got one answered; -you have to have reverb and reverb lp. Sellers will just back out after making the sale and demand more money for the item. However, this did not happen. Why did you approve the transaction and have me ship the guitar if the buyer was fraudulent?I have 163 transactions with reverb at a 100 percent perfect rating since 2015. I have ordered a number of guitars...all were delivered perfectly with no issues. What they don't tell you is UPS considers them the shipper and wont return your merchandise or work with you as a seller if there is a shipping issue. After they were too lazy to reply to my e-mail for a month, I requested that my account should be deleted. I am really bummed reverb turned into this take your money and run platform. My account was under review for close to a month now. Reverb is trying to place the blame on UPS. I ignore that and use it for most purchases but happened to choose Affirm so I could spread out the payments on this purchase. I even purchased an analog mixing console in February but because of covid, I couldn’t get it shipped to my location until June. Then you want me to refund the buyer, but my guitar is somewhere being sent to you? Everyone I’ve dealt with on Reverb has been honest, pleasant and quick to ship. Why Is My Account Under Review? I promise I’m getting my property back legally and you can’t rip off musicians without being called out and not being held legally accountable for my property. What are we getting as sellers for the higher fees? I’ll update where this goes as we all know we will get a stupid Reverb response on this review but at the end of the day we all know I’m going to have to fight in court to get my 2500 ESP Back. But Reverb has been through multiple rounds of layoffs as it tries to regroup and become profitable. There are various reasons why Reverb would suspend your account or place it under review. I can appreciate if you don't agree with Fuller's post... but to destroy him and his business because you disagree ... that's fascist. ‘68 Custom Princeton Reverb is not the exact reissue of […] Electric Guitars For Sale on Reverb Electric guitars have come to define the very soul of rock, country and countless other genres of popular music. The JF-317 Space reverb is the first reverb pedal from Joyo and by all accounts, Joyo are off to a good start. I've had to ask ebay and reverb each to do that before, and both times I was made whole (save for my time in dealing with the return). No time frame or tracking and has been 3 weeks. Find helpful customer reviews and review ratings for Outlaw Effects 24K Reverb Pedal at Amazon.com. I just got scammed over a very expensive guitar that never arrived and trying to escalate it didn't help at all. How Can I Verify My Phone Number on Reverb? ... fosa Condenser USB Microphone Reverb Set Kit, Computer Microphone Kit with Adjustable Mic Suspension Scissor Arm, Shock Mount and Pop Shield Filter for Studio Recording Podcasting Broadcasting ... Top review from the United States There was a problem filtering reviews right now. HP Reverb VR Headset w 2.89" Display, 2160 x 2160 LCD Panels, 114-Degree Field of View, Dual Forward Cameras, 90Hz Paired to DisplayPort 1.3, Bluetooth, Built-in … Does not have to be a 100 point checklist, completely voluntary, but would really make Reverb stand out instead of just defaulting to a one word description "Fair/Good/Mint, etc." Just the worse. Only the latest review will count in the company's TrustScore. Isn't music all about free expression? I saw that Reverb offsets carbon emissions from shipping—what does that mean? The sale of my Jeff Hanneman Signature was blocked because the inlays (eagle) would violate their rules. Back in the day, Reverb was great. Reverb is an excellent source for quality guitars. Reverb is the absolute worse. I Am Having Issues Confirming the Email Address For My Reverb Account; How Do I Delete My Reverb Account? It offered crystal clear VR yet to … Why Is My Account Suspended? Why Is My Account Suspended? Sadly, Reverb is on a fast downward spiral, trying to eek revenue out of a tired business model with tired products in a tired market. Email Address & Password. I know I did. 15% Off JHS. I immediately looked up complaints about Reverb online and was in shock and stunned by the recent and numerous complaints and warnings from people saying not to use Reverb. HP Reverb G2 Summary. I have learned a lot, made more than a few friends and have found gear that changed my direction musically. Will I be able to ship my orders during COVID-19? Recent recommendations regarding this business are as follows: "Find a better way to allow us to speak with … Paypal is much more serious while reverb is a joke. 15% Off Red Panda. Well, since back then, I think I may be around 90 Purchases to date. How Can I Update the Email Address I Have on File With Reverb? 15% Off EarthQuaker Devices. BAD BUSINESS!!! No thanks. 24 hours later, my sale is cancelled by reverb, my account is under review, and I cant buy or sell anything at all. Will I be able to receive items I purchase on Reverb during COVID-19? 15% Off Old Blood Noise Endeavors. As the guitar was en- route to the buyer, Reverb stopped the guitar from being delivered to the buyer and had the guitar re- labeled and to be returned to me with their explanation was that the buyer was fraudulent and the transaction would have to be refunded and the guitar returned to me. however it takes them DAYS to respond to a single email. It is a large community of musicians helping other musicians! Oh one more thing...Reverb has a ton of great videos and content to learn from with gear demos, etc. Reverb has stopped allowing vendors to sell Fulltone Pedals (in new/mint/b-stock condition) to punish Michael Fuller (owner) for posting: “What is this like night 4 of looting with 100% impunity,” during the George Floyd protests (which included rioting). I actually made an account here specifically to review the amp, since I've noticed there's basically zero reviews/info out there about it. I have found them all willing to if you ask. My account was locked up and I couldn't do anything with it, so deleting it looked like the only sensible option. It just takes a few minutes and can be done right on the Reverb app. I was under the impression that once it shipped the funds would be sent to my bank account. How Can I Verify My Phone Number on Reverb? They now, do not even response to my emails for an update. Im OK with the fee structure as I know they have to make money too. He must be related to somebody at Chicago Music Exchange/Reverb or something. I lost $1000 bucks this way and they told me to bad so sad and would not intervene. all i want is to cancel the order that they took my money for and delete my account, so i can do my business elsewhere. Why would reverb take the buyers money and I ship the guitar, get paid, and if they had nothing to do with the unsafe buyer why did they approve the transaction in the first place unless someone in their organization is allowing this to happen?I knew I get a Unprofessional and rude and bogus Response from them. I’ve been using Reverb for almost a year now, and I’ve had nothing but positive experiences. The difference with something like reverb or ebay is that, if the seller is a cheat, you have a third party who can step in and make it right. 15% Off Death By Audio. See all 10 articles Account Status. As is tradition, our full review goes into significant depth, so we’ll start with a summary. That was the only headline given to make a statement. Here is a truthful review you must read if you sell on this platform.I listed a High End ESP guitar on Reverb mind you that I have a ton of prior sales with the platform. Great place to find that unusual piece of gear you’ve been looking for! Now I'm considering opening up another account … With Guitar Center filing Chapter 11 you would think Reverb/Chicago Music Exchange would be more buyer friendly. If there are discrepancies in your prescreening or verification please update them or contact us.". The original Reverb, released in 2019, raised an eyebrow with is 2160 x 2160 per-eye resolution. Lousy customer service? The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. I Am Having Issues Confirming the Email Address For My Reverb Account; How Do I Delete My Reverb Account? I uploaded my csv file of about 400 items from discogs and it suspended 81 items and said my account was under review. They stated via email the guitar was being sent back to me. That's why I don't give Reverb 5 stars because I want it to continue being a better source for music gear as opposed to the one that everyone's kid brother has an account on. I kept all emails and documentation so I’m pretty certain I will get my guitar back or my money and cost back.They have my property floating around the United States in a UPS truck for the last 3 weeks maybe you guys have seen it?Probably destroyed already being shipped to New York, then to California, Now back to Chicago? I didn't see where I could cancel. How Can I Update the Email Address I Have on File With Reverb. Information regarding my transaction is easily available and easy to track. Suddenly they could react quickly.Furthermore, they still offer guitars with names like "Kamikaze", "Iron Cross" or with Pentagram inlays on their website. How Can I Verify My Phone Number on Reverb? I found out the charges were legitimate (my oversight) and told my credit card company to go ahead and pay ReverbNation. In most cases my experiences both as a buyer and seller have been positive. I would highly recommend Reverb to anyone who is looking to buy or sell gear, and wants to feel safe and appreciated doing so. Terrible middle man company that tries to be professional but usually hires agents who don't even read what you say when escalating something. Try getting someone to talk to you and fix the situation?Good luck on that with these clowns. Why Is My Account Under Review? Reverb placed my account under review, 5 MONTHS AGO... its still under review until now, so i tried purchasing something using a guest account.. and guess what, they flagged the purchase and sent emails saying my account was under review.. AGAIN... ive done the phone verifications multiple times. Their culture was legit. It's beneficial to become a member. Email and chat only and all you get is someone will get back to you.After this is done I’m closing my account and you should to just for your protection as a buyer and seller.They don’t care and I am fighting them to get my guitar back and all my fees and expenses. I guess I'll never buy anything from reverb again (because it's too much trouble I guess to support these sellers and because of the forever ban I guess) even without an account. They seem to constantly be updating and making their website better and more intuitive. Seller fees are reasonable. Other reasons include multiple instances of unacceptable behavior, not fulfilling orders, etc. They now, do not even response to my emails for an update. Read honest and unbiased product reviews from our users. You get 7 reverb modes covering all the reverb types that one would want. 99 Now they turn around and send it back to them in Chicago, Illinois because they failed to put my address back on the the label they intercepted, and I am now out a 2500 guitar at this point. I have found the vendors to be reliable with quick delivery. I have never seen such incompetence and disregard for customers buying and selling ever. Reverb has become my main source for information on gear I'm interested in, whether it's guitars, amps, or effects, Reverb always has something to interest me, and being able to compare prices, details, availability, and quality of the items is extremely helpful.I have purchased a number of guitars, amps, and effects through Reverb and have never experienced any issues or problems with Reverb or the sellers. I looked 5 minutes later and my account was in "suspended" mode. From rock stars to local music shops, buyers & sellers from all over the world call Reverb home. My Package is Delayed/Lost, What Should I Do Next? Fender 2172000502 2020 Limited Edition ‘65 Princeton Reverb G12H65 Guitar Combo Amp, British Sable I've bought and sold on Reverb and the rarer occasions there was an issue sellers took care of the matter. Reverb, is a major player in the cancel culture affecting our country. Zoom MS-70CDR MultiStomp Guitar Effects Pedal, Chorus, Delay, and Reverb Effects, Single Stompbox Size, 86 Built-in effects, Tuner 4.6 out of 5 stars 180 $129.99 $ 129 . Limited Time Deals from Popular Pedal Makers . So probably looking at another month or two but I could file a police report since reverb said it was a unsafe buyer to protect me and I can go after reverb and the buyer for loss of use any damage that may be in this unusual shipping situation I guess. How Can I Update the Email Address I Have on File With Reverb? With Reverb, Ive been able to buy and sell pedals to folks across the country. Update 2... Now my guitar is being shipped from California to Reverb in Chicago as the guitar is literally 2 miles from me but Reverb won’t change the label. Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review. Their customer service is really terrible. If an account violates Reverb's policies or terms of use, Reverb may suspend your buying and selling privileges. Keep in mind that it is up to sellers to be accurate with their listings and buyers to ask informed questions. however it takes them DAYS to respond to a single email. The Slayer Eagle is allowed even in Germany, with the strictest laws against Nazi symbolism. This is the best place to buy vintage guitars. When I exhausted the road with the seller I escalated to Reverb support. Room Reverb – a subtle, intimate reverb – great for blues; Hall Reverb – Expansive reverb for big sounds; Church Reverb – Big and bright with huge long reverb tails for that spacey rock sound. 20% Off Walrus Audio . I think Reverb can do a little better than that other popular resale website everyone knows by having a default list of descriptive terms that sellers can annotate. Reverbnation was first mentioned on PissedConsumer on Jun 10, 2014 and since then this brand received 207 reviews.. Reverbnation ranks 16 of 204 in Music stores category. If you're looking to rip people off as a seller, you might like it, but I can't imagine why a customer would shop here. I Am Having Issues Confirming the Email Address For My Reverb Account; How Do I Delete My Reverb Account? Supervisors never call you back, and sellers have all the power. Reverb Types. Also think about how many people have reported their headset being received on Danol’s website, (thanks for that boss) and how many of those even have a review accounted for their purchase, about 15% and that’s generous. To date, the protests have been officially designated a "catastrophe disaster" which happens when insurance carriers pay out more than $1,000,000,000 in claims, and current projections are expected to end up around $2 billion in damages, making them the most expensive protests in history.So why exactly, is Reverb getting political? The people with amazing reviews are playing their headset, not writing a fuckin review. Ive never had a bad experience in terms of condition of items received, delays with shipping, etc... Reverb is my go-to for products and pricing research. We are not stupid ReverbUpdate....... Reverb says if my guitar is shipped backed to them in Chicago( they should know that they stopped the sale and put a return label on the damn guitar) they will send it back to me. If your account is Under Review… So, now I'm officially "suspended" from Reverb … Recently however, I had a seller not cooperate When I explained an amplifier I purchased had an issue. ok so reverb is extremely quick with their responses to bad reviews, in order to save face. For your big open sounds, you have the hall and church modes. Hello everyone, I recently bought one of the new ZT Lunchbox Reverb amps, and have been loving it. So you may ask, How does a buyer who paid fully for the guitar, has a account with Reverb, they tell me ok to ship the guitar and payment was received and then they decide to cancel the transaction after they tell me to ship the guitar? What Should I Do? Looks like it’s all about Reverb and it’s money not the customers. Ive bought/sold numerous pedals and at least one guitar over the past several years. Logged in today day and saw this message "Your account is currently under review and your payment has been paused for the moment. Then Reverb had the guitar relabeled. I suggest to you brother and sister musicians you find another platform that takes care of its customers as reverb does not care about its community at all and I’m all probability going to have to go to small claims court just to get my guitar back. I was just wanting to stop payment and cancel my reverb account paying $19.99/monthly. ok so reverb is extremely quick with their responses to bad reviews, in order to save face. They do not respond to emails for support. My account was under review for close to a month now. I may try selling one day but for now I am enjoying myself ! 15% Off Keeley. I'm not pissed off by any means. Reverb is the absolute worse, Please Read a real review, NOT A SAFE SITE FOR BUYERS / USE PAYPAL FOR ALL PURCHASE PROTECTION, Great music gear site but needs one improvement to be the best. Where sites like eBay often differs sometimes too much to the buyer Reverb doesn't respect buyers at all! UPS lost the bass drum and hardware. It's been an overall A+ experience for me! I have purchased hundreds of guitars on Reverb and they have all been good experiences. I begged Reverb just change their imposed, not authorized by me label, to my address, not theirs, which like everything in my review should of been done in the first place. See all 6 articles Email Address & Password They suspend your account with no actual review just because you forgot your details when you try to make a purchase. Apparently I will have to go to Better Business Bureau and beyond since there's no support in the support department at Reverb. I Received a Suspicious Activity Email For My Reverb Account. You don’t own that guitar and have no right to re- label my shipment that I Paid for, then take my guitar and not send it back to me? I called and emailed them multiple times with hopes for instructions, but all that they told me was that I needed to email paypal and ask them to confirm my reverb payments. © 2020 Trustpilot, Inc. All rights reserved. Account & Lists Account Returns & Orders. If your account is Under Review… which are very well-done. If you are looking for an alternative place on line to do your shopping for both new and used music gear than you owe it to yourself to give Reverb a try. I have found to buy new from reputable sellers for a little more money and less problems with a middleman. This is why Reverb divorced itself from buyers using PayPal because you have that road to go and they've taken that away from buyers. Their explanation for all of this?..”Our security team deemed the transaction unsafe for you.” Well, why did you approve the transaction in the first place?. Try Prime. I appreciate the honest reviews posted by product users, as well as the product spotlight videos produced by Reverb. Selling gear is quick, and simple. The most common reason is that you've got an unpaid Reverb statement, and it is past the 15th of the month. I recently deleted my Reverb account because it had been "under review" for over two months thanks to some shenanigans outside of my control. No customer phone support to help with my issue. Reverb Support is unable to discuss any account statuses on live support, so make sure to reply back directly to the email you received from Reverb regarding the review. Then he showed me how to sync my discogs with reverblp so that inventory would be easy. Apparently not.. and that is why Reverb will never get my money again. Update: Reverb finally posted the reverse charge and it posted onto my credit card account. You can adjust the level of the reverb, the decay which sets the duration, and you can adjust the tone to get darker to brighter sounds. It's just OfferUp that takes a fee. ?Shame on you Reverb. If you are a vintage fella and do still remember the sound of the original Fender Princeton Reverb, you have to read this article carefully. This is all bad and they still can care less.These guys are truly bad news and we need to Boycott this platform until they realize that we are the reason they have a job. FB Marketplace and C-List just dont have the national reach. The good thing is that you pay through PayPal and can escalate it there. "Your account is currently under review and your payment has been paused for the moment." ReverbNation has a consumer rating of 1.7 stars from 126 reviews indicating that most customers are generally dissatisfied with their purchases. When I first started using Reverb, I would describe it to others as "like E-Bay for Musicians". Reverbnation Overview. Reverberation has done nothing wrong here at all. I have found a lot more than deals on gear. The guitar sold and was paid for and shipped to the buyer. This legendary amplifier was discontinued somewhere in ‘70s, however, the company started creating the newer models with the same names. Right now it's just not fitting in my budget. I would recommend to avoid reverb and rather go directly to some big music stores such as Anderton's, Thomann, etc and order what you want directly. This isn't a high volume seller by any means I have more feedback than they do. It's been almost 1 month since purchase and no refund in sight. How Does Reverb Secure Bank Account & Credit Card Information? Why Is My Account Under Review? There is not customer service for Reverb, just an automated chat feature. You can get great deals on shipping rates as a seller, which makes it very easy to sell things, especially larger or heavier items. How am I supposed to prove an intermittent issue with an amplifier being disabled and not technically evolved enough to video? The church mode gets a bit synth sounding on the decays. Why Is My Account Under Review? WTH?? Before making offers, sending messages and buying and selling awesome gear, get started by signing into your Reverb account. You can’t even call Reverb to discuss a resolution to their absolute customer disregard. Reverb is a great platform for buying and selling gear. I was told 20 days ago that they just needed to post a reverse charge on my account and it would be cleared up in 2-3 days.