So frustrating! Help!? Posted a question on FB help / support community, no response yet. They can be especially frustrating when you created a gray account by mistake! I have a Facebook account for a sports club. I thought perhaps it was the issue you described as I had never linked it to a personal account, however my page does not have any of the remedy options that you listed. You need an active Facebook Profile to be able to fix your gray account. Check the size of your image. Once accepted, you will be able to manage your Facebook page properly. now we want to start up a business insta. When I set this up about a decade ago, I was able to select a business page. I’m taking over my husband’s business page that we temporarily deactivated in August. I had never even heard of a Grey Account. A good Facebook profile picture lets you put your best foot — err, face — forward, and thanks to recent updates, profile photos are getting even more unique with videos and frames. Leave a comment below or contact us for more information. The issue you’re encountering is a weird one! In the Options menu, look for the Turn On Profile Picture Guard option, and click it. Click your profile picture in the top right of Facebook. I cannot get past the admin home page nor can I visit ANY other Facebook page…they all bounce me back to the admin home page, where I have no access to my settings. What does deleting gray account mean? To use Payments in messages, your Facebook profile name and date of birth must match the information found on your ID. Show the world what it would be like without women. Select your audience (example: Public, Friends). If you are looking to transfer your app assets from a gray account to a standard account, Facebook has provided a step-by-step guide on how to do so. Maximum file size for profile photos is 2MB. Hi there, I found this via google and hope you can help! You can find us at: 309 S Main. We’re ready to help. I am totally lost and will have to set up a new account all over as I can not access the page listed as step 2. Will my Facebook page be affected if i delete the original Grey account? The ability to repair missing header, invalid data or file structure etc., in pictures make this software a preferred tool for image editors and other users compared to … I click on our old msgs, and I can read them, but I can't view her picture (default) and her name is in BLACK. Save my name, email, and website in this browser for the next time I comment. If Next is grayed out, make sure you've entered the information that's required. I’m so confused! Here is what to do if your Facebook account is locked or disabled.Unfortunately, not all accounts can be unlocked due to Facebook… When I look at my friends profile picture folder some of the pictures … I am unable to link the official business page nor grant access to private accounts on Business Manager. World Wide Web Inventor Launches New Internet Startup, Facebook Announces Nearly 50 Million Accounts Breached, Facebook Might Release Home Assistant With Camera. my greyed account i cant even open up setting s to add roles or to link the dummy page to? I’m not going to delete or leave my page has more than 132 K followers take time to build it…. Sorry to hear you’re having trouble accessing your Facebook account! They want me to set up a business manager account but I can’t set it up for them because I get the greyed message. I keep getting kicked back to the FB home page too when trying to view settings or navigate the help center. ”Please note that if you try to create new apps, a popup will show stating ‘You are not authorized to create new apps.’ This is because you are logged in with a gray account, and gray accounts are not authorized to create new apps.” – Facebook For Developers. Like is it really still considered “gray” if a personal profile is connected and the original page account is still active? We’re aware of the difficulties individuals are having after their Facebook account converts into a grey account. I reached out to Facebook Page Support through messanger but am not holding my breath about hearing back from them. If the Page is not currently connected to the Business Manager, you can add it from this interface as well. . Who Can Contact You on Facebook Messenger. Facebook User 1 needs to message Facebook User 2 … On the image viewer, click the Options button at the bottom right. I also looked for myself as someone who “liked” the page, but I don’t turn up there either. You can also: Add a description. Since my personal account is listed as an editor, should I take myself off of that roll first and then delete the gray account? Upload the photo that you'd like to boost. Facebook’s latest feature makes it easier for you to work out which of your friends tend to stalk your updates online. Your email address will not be published. Visit Facebook on your desktop browser and go to your profile. This should only be done once a backup admin has been added to the page so that you do not lose access to it. Why are some people's names grayed out on Facebook? Whether this is your personal profile or a dummy profile, it is important to ensure that the profile you choose to connect isn’t going anywhere. By scrolling back through your old messages, you may stumble across greyed-out profile pictures labelled Facebook User. Need help converting your Facebook gray account? Click Upload Photos or Videos and select photos or videos from your computer to add to your album, then click Open. Need help converting your Facebook gray account? When your page is set up under a gray account, you lose out on some of Facebook’s key features: With a gray account, you do not have access to the News Feed. A person holds an iPhone displaying the Facebook app logo in front of a computer screen showing the Facebook login page on August 3, 2016 in London. By scrolling back through your old messages, you may stumble across greyed-out profile pictures labelled Facebook User. Since there are no existing admins for the page, it might be best to reach out to Facebook directly and request an admin role on the account you use to log in. When you log into the Business Manager, you should be able to see an option for Business Settings. To mark an item as Free, you can enter 0 as the price. Finally, hit the Share now button. "Why should women #black out their #Facebook profile pictures and go silent tomorrow? The idea isn't a new one, there was a "Day Without Women," hosted in March of 2017 on the same day as International Women's Day, Fortune reported. You’re likely encountering this issue since the account you are logged into is an editor, not an admin. If you are looking to transfer your app assets from a gray account to a standard account, Facebook has provided a, Gray accounts do not appear in Facebook’s search results. These belong to people who used to be Facebook friends … Twitter supports JPEG, GIF, and PNG file formats. Select the “Admin” option, and click “Add.”. Ask a Question ... having problem that whenever i want to post my item in the group and i click on POST button the button shows POSTED and greyed out as u can see in attached pic..when i chek from my items the item id not posted..can anyone help me..thanks n regards. All the people on your Facebook Friends list can message you. Copyright © 2020 Trademark Productions. Change your message format to HTML or rich text to insert pictures. Either search for a user by name or enter the email they use to manage their profile. I’m applying for verified badge. As such, gray accounts are limited in scope and do not have access to as many features as standard Facebook accounts do, including certain security features.” Also known as a “Shared Login,” this account type allows users to create and manage Facebook pages without connecting to a personal Facebook profile. I want my face to be seen and my voice to be heard! When I go into the help center via the other settings button and click on the support inbox link, it diverts me to my FB homepage. Same thing as Chris’ post of May 31, 2020 and Sara’s above that. However, this is the only benefit. I am having the same issue as Kim. If you wish to link your Facebook page to an Instagram profile, you can do so using a gray account. Click Upload photos/video. But you have to post to Facebook in order for it to be seen. Hi there, how do I link my personal account if there’s no “Page roles” on my Settings page? https://screencast-o-matic.com/watch/cYnfcJwIuj. If you continue to experience issues accessing the settings on your account, try reaching out to Facebook Support via chat at facebook.com/facebookpagessupport/. Even if I wanted to delete it/them, I don’t think that’s possible either. Grey box in photos or greyed-out photos problem can be easily fixed by Jpeg Repair software. Creating a Facebook profile for a business or organization is against the Facebook Terms of Service, so when Facebook detects that such an account has been made, it converts it to a gray account. You can’t create any business Page lists. Do you think that gray account will be a problem? When we log into it, we get through to an account page but when clicking on the links nothing happens – so we can’t make these changes. Step 1: Create a Facebook Profile To fix your gray account, you will need an active Facebook Profile. Since Facebook has determined your Page as a gray account, it will not favor well in your verification process. Others here are clearly having the same problem. Profile picture. He is happy to link my profile as admin bc i will also be running it but he will also want to log in using his current gray account details. “Deleting the gray account” refers to deleting the original admin account associated with the page, not the page itself. Facebook gray accounts are limiting in terms of what you can do with them. It's tricky. How can I add an admin to the account? It is recommended that you have more than one admin connected to business pages. If possible, get in contact with an admin of the page, or contact Facebook Support for additional assistance. My boss created a gray facebook account for his business years ago. This will be considered a consultation and will require a quick meeting with one of our Account Managers first. My account is gray but I can only go to the admin page and thats it. Whether it's Twitter or Facebook or something else, that is the face we choose to show the world, and the choice of photo is just as important as the picture itself. Those with blacked-out images actually changed them to raise awareness around an issue. After emailing me that she forgot her log in and her email log in, she hasn't wrote me back in 2 weeks. Unfortunately there isn’t a known fix for this issue as of right now. I was able to try and post a question on the FB community help page but then I got an error message that I was using a Gray Account and to switch to a personal account to ask questions. See why nearly a quarter of a million subscribers begin their day with the Starting 5. Thank you. While some women seemed to have the same idea, not wanting to silence themselves now, others saw the digital gesture as one that highlights their past and the fact that they had been silenced in the past. That’s how you can cross-post from Facebook to Instagram. The aim is to open the picture in Facebook’s image viewer. St, Royal Oak, MI 48067. Go to your Facebook Page. (Issue is, once log in to what I now know is deemed a “gray” account despite using it for a decade without issue, I see the various “pages” that are supposed to be there, but no links/navigation work, can’t get into settings, it just “stays on” or “bounces” back to that one landing page URL–have tried different browsers, have tried manually typing in the URL instead of relying on the link, changed password successfully, but it’s just stuck or frozen on that landing admin). Sign up for our newsletter and we’ll send you information that is actually valuable. Unfortunately, the only thing you can do at this moment is wait it out. Click it and you will have several options to add a Cover Photo to your Profile or Page. Here are six types of profile … The next step is to log in to your gray account and head over to your page settings. Other users made suggestions about other actions that could help raise awareness like sharing posts about the issue at hand or making Facebook a place for women to speak. We’ve recorded a podcast episode to help you understand the number issue we’ve been seeing when helping individuals with their Facebook Gray accounts. You have 4 free articles remaining this month, Sign-up to our daily newsletter for more articles like this + access to 5 extra articles. We have the same problem as Chris.. We can login but can’t go to settings.. Hi Morgan ~ Well there you have it. I have a nonprofit page which I created many years ago and I am recently experiencing difficulties with managing it. I'm not sure, but I do know a person's social media profile pics can be even more revealing. If you upload multiple pictures, the Instagram option will be grayed out. Kim. The blacked out photos some Facebook users replaced their usual profile photo with Sunday had nothing to do with the latest security breach on the website. If it is a message, there is an area within the message folder that hides Spam messages, and they may be in there. 10 answers to some of your most pressing Facebook questions. I noticed that on my list of members in the Group DM, some offline users have their name and profile picture grayed out, while other offline users are not grayed out. Check the dimensions. The Insert > Pictures option is grayed out. Like following a recipe to bake a cake. Hm. Please send us a message through our Contact Us form to get the process started. But you have solved the issue with ease. But for that event, Facebook rolled out its own frame to help women highlight their presence on the day, rather than the plain black photo that was appearing on feeds Sunday. Select Edit to optionally add or update the information included in each of the available sections. Click Next. Grayed out usernames on Group DM? My co-worked set-up the “gray” account in 2011 and added me as an editor in 2015 (when I started with the company), but not as an admin, thus we no longer have an admin and can’t add one. Has anyone experienced this, and if so, how do you fix it? or deleting the facebook page all together? Gray accounts can be converted to normal accounts in a few simple steps. Not sure how to convert your Instagram to a Business Profile? Sometimes Facebook gets finicky with browsers that have logins saved in them. As long as there is an admin on the page (not including the Grey account), your page should not be affected when you delete the Grey account. Sometimes, Facebook requests that users verify their identity when they suspect the account may have been compromised. You need an active Facebook Profile to be able to fix your gray account. Friends lists are created in your personal Profile. If adding yourself as an admin, you will receive a notification on Facebook saying you have been added as an admin to your page. Within the Business Settings, there should be a tab for “Accounts,” from here, you can manage pages connected to the account where you can grant admin access to Facebook users. You can try reaching out to Facebook Pages Support at facebook.com/facebookpagessupport/. Once I created a dummy account and add the dummy account as an admin, how should I move forward on converting the IG account to Business profile? So if the issues are rooted in the page not being connected to a personal profile, is there a way to remedy this issue from the other side, via the dummy personal profile? Have you tried accessing the settings or Help Center from a different browser? Proudly from the great state of Michigan. I have linked the page to my personal profile, however the gray account is still active. Check the bio preview box by clicking View Friends. To add an admin to your page, scroll down to the “Assign a New Page Role” section. Click Photos, then click + Create Album. Facebook Messenger is an easy way to freely communicate with people across the globe. It might be possible to delete the Page first before deleting the shared login account, then you would be able to make a new Page from scratch. Haven't women been silent and ignored enough? Often, gray accounts are made in error by users when they create a Profile for their business (as opposed to a Page). Although your page may appear in other Facebook users’ News Feeds, you will not be able to see or interact with the News Feed while logged into a gray account. If he would like to still access the account, he will either need to connect his own personal account or create a dummy account. Full admin access should only be given to users who you trust to manage your page. Click Photo/Video at the top of your Page's timeline. FACEBOOK is now greying out "fake" photos and videos in the UK as the general election nears. The other day I went in to create a new page and noticed that I no longer can access the Settings in any of my pages – it just kicks me back to the main page of the gray account that lists all of my pages. Thanks for this article. I appreciate any suggestions you may have. In the left panel, you should see a “Page Roles” tab. However, if you want to convert your Instagram to a Business Profile, you will need to complete the above steps first. Gray accounts can be convenient if you do not wish to link your personal profile and your business page. When I try to add myself (using my personal page) as an admin, the “add” button is grayed out. If it seems to be taking longer than it should, I would suggest you reach out to Facebook Support directly. Check out this post for a step-by-step guide! Help please! It will be best to create a new Facebook Page and connect it to the Instagram account. Like, I'll see some people have commented on a picture or something, but there's only the grayed out picture that appears when the person doesn't have a profile pic, and their name is grayed out and isn't click-able. Select a thumbnail image for the user's account. Thanks for reading! I am having a very similar issue as Kim. its stuck on needing to verifiy my picture which i sent it 2 days ago now.. i’m super confused as to whats going on and what i’m supposed to do. Although this limitation will only affect users who use the Facebook App Developer Tools, it can be a major roadblock for those affected. You shall also learn about fixes for similar instances not caused by restrictions, so do read on. Gray accounts can be converted to normal accounts in a few simple steps. The blackout was prompted and spread by a message that was being sent around the site among women looking to show what the world might be like for a day without women. I have not deleted it yet. “Why is my Facebook gray?” “Why can’t I see my News Feed?” “How do I fix my Facebook gray account?” If you’ve asked yourself any of these questions recently, you’ve come to the right place! I’m in the same situation as you frustrating as there’s no option to get this solved. I have many likes and followers I don’t want to loose. cant even get into settings. "I had to think about this 'black out' thing for a while. We’ve reached out to Facebook for comment, and will update if we hear back. Thank You for this wonderful informative article. This can be especially frustrating if the account is for a business that you are trying to drive customers to. Add a … Then, when logged into your personal account, you should be able to create a Business Manager for the Page. Your profile photo should just be a black square so that men wonder where the women are. Click Add Photos to upload a photo of your item from your computer. Kind of defeats the purpose. The Facebook profile picture and sidebar are on the left-hand side of the page, so cover photos tend to look best when the focal point is on the right-hand side of the image. This picture appears in Azure Active Directory and on the user's personal pages, such as the myapps.microsoft.com page. Some women got the message requesting that they change their photos but decided not to participate. what can I do if I can not even access the page. Now we are erasing ourselves with our own hands? #2, her old profile, I clicked on our other past msgs, this time I don't see her name at all! Gray accounts do not appear in Facebook’s search results. So why is my photo blacked out? You can check your message format by looking at the title bar of the message. Enter the info about your item. I wonder if my issues are more related to reactivating the page? I am very satisfied with your article, I think this helped me to get started with my facebook marketing career. 7 years ago Why are profile pictures grey on Facebook? Two things came to light - 1. Facebook has made pages, accounts, admins and roles, business and personal a mess in my opinion. This wikiHow teaches you how to view a limited amount of a Facebook user's profile without having to sign up. This is a great article and the only reason I haven’t torn out all of my hair so far. There’s no Message option for who I want to contact on Facebook. If there’s no “Page Roles” on your Settings page, it’s likely that you do not currently have admin access to the page. One Facebook users made a post explaining this reasoning to her friends who might be wondering about the profile photo change. I am working with a client that has a greyed page. Unfortunately, there is not currently a way to request admin access to a page, you can only be invited from the page owner/admin. If not, you will need to get in contact with Facebook support at facebook.com/facebookpagessupport/. #Betterway2fight" one Twitter user tweeted. I have started a new job and it is unknown who the page admin is. "It's a movement to show what the world might be like without women. Click Post. I heard that sometimes you need a friend or contact @ Facebook to solve this kind of small issue… Keep me posted if you found any solution.