Take this chance to make your position stand out from other competing job listings, by painting a picture that makes it easy for potential candidates to imagine working for you. 7,599,930 B1; 7,827,125 and 7,836,060 GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. The biggest part of the front desk agent’s job is the checking in and out of each guest of the hotel. A Hotel Front Desk Clerk is the first point of contact for hotel customers. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Cubana Hotel New Cityland, CA Front Desk Clerk Manage front desk tasks for a 350-room full-service boutique hotel. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. You can create interest and encourage job seekers to keep reading by describing the expected working conditions or requirements such as flexible schedules, weekend work, and overtime opportunities. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Your resume is a reflection of your brand and who you are as a person. Managing online and phone reservations. And if you’d like some additional ideas about what to include, browse our hotel front desk job listings. If you're hard-working and dedicated, XYZ Inc. is a perfect place to grow your career. Let job seekers know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. It includes key duties and responsibilities. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Examples of Hotel Front Desk Clerk responsibilities. Concierge services require more advanced customers service skills and knowledge of the local area and its attractions, which will often result in a higher hourly wage. Executive Chef. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking … A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. The following is an example of a full hotel front desk job description: Hotel Front Desk Agent Job Brief. Front Desk Agent [Intro Paragraph] Start your front desk agent job description with an introduction to your company or service. In smaller hotels, or during the winter season, a front desk clerk may work alone and may also perform more varied roles, including administrative work. Front Desk Job Summary. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. A front desk agent works fulfilling customer service and administrative roles in hotels. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. How? You’ll want to stress the positive qualities you offer to employees and why a job seeker would want to work for you. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. A front office executive is the one who is responsible for overseeing the interaction with clients and handling their service requests. Receive alerts with new job opportunities that match your interests; Receive relevant communications and updates from our organization Joining our Talent Network will enhance your job search and application process. The hotel receptionist job is often referred to as a front desk agent. Recommend top dining and entertainment options for guests in the New Cityland area. They also have to store any luggage as needed by guests. BEIJING, China ... employee, guest and owner expectations. Start a free Workable trial and post your ad on the most popular job boards today. Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. HOTEL RECEPTIONIST . Front Desk - Cashier / Auditor Job Description Hits: 117304 Front Desk - Concierge / Les Clefs Job Description Hits: 96744 Front Desk - Guest Relation Executive (GRE) Hits: 197920 Front Desk - Guest services manager Job Description Hits: 70954 Front Desk - Lobby Manager / Duty Manager Job Description 7,599,930 B1; 7,827,125 and 7,836,060. Hotel Front Desk Clerks complete a variety of hotel management tasks, such as handling bookings, managing correspondence, accommodating guests, billing, taking payments, and solving complaints. XYZ Inc. is the leading firm in our field. Hotel Front Desk Job Description and Responsibilities. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. With the flexible monthly options we offer, you can choose the right plan to fit your needs, and choose the employees that will be represent your hotel. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. ... One of the specific job duties of a hotel front office manager is to train employees who work in the front office. Front desk personnel are the face of your facility. The receptionist is also the hotel’s face. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Front Desk Manager Job Description Template. Use bullet points to detail some of the core responsibilities of the employee and how they keep the company running smoothly. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. … Knows all essential aspects of … Hotel Front Desk Clerks have the following responsibilities: Hey there! Job duties. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. Create the Perfect Hotel Front Desk Job Description for a Resume. Ascertains their lodging, purchasing needs. A new front desk clerk may work with an experienced front desk clerk until they are ready to manage the expected tasks on their own. Book reservations for individuals, families and groups as required. Also known as a front desk receptionist. Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. Responsibilities. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers. You will coordinate services … Other common job titles include guest relations associate or front office agent. Here’s how to write the best front desk job description for resumes: Go chronologically by starting with your most recent job and going back from there. Learn About the Types of Jobs Available in Restaurants. We have a 3.9 rating on Glassdoor from our employees. Description The Front Desk Supervisor will lead the Front Desk team in creating a warm, inviting and memorable experience for our owners and guests. Works collaboratively with any resort associates and resources. This hotel managers job will also include providing staff training and scheduling rota’s for staff schedules for the coming week or month. Description: Front Office associates are responsible for the guest registration process ... Assistant Manager - Front Office 副理 - 前厅部. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests. Provides pre-arrival support for guests arriving on packages. This is the opportunity you've been looking for. Informing customers about payment methods and verifying their credit card data. A Hotel Front Desk Agent is guests’ initial point of contact as well as to control all issues related to their accommodation. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. Use these job description examples to create your next great job posting. The duty includes delegating the request to the appropriate person or serves them personally. To do this, the desk agent must maintain a pleasant demeanor and be willing to work with the guest to get the best room possible for their stay. The most important part of a hotel front desk clerk’s job description is projecting a high quality image of both themselves, and the hotel for which they work. Hotel Front Desk Job Description Template. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. The job description is an important part of the hiring process that attracts the most interested and qualified candidates for a position. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Job Candidates: Find a Front Desk Job Now! That is why a good hotel front desk agent is the key to successful lodging. Your job description is the first touchpoint between your company and your new hire. *Indeed provides this information as a courtesy to users of this site. Monitors lobby and check-in activity to determine room flow. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. The front desk manager will head the front desk department, and hold responsibility for front desk operations. Job Description. with all hotel personnel to ensure every guest experiences superior customer care. The front desk is the hotel’s heart. Use it to save time, attract qualified candidates and hire best employees. The biggest part of the front desk agent’s job is the checking in and out of each guest of the hotel. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Hotel Front Desk Agent job description; Related Interview Questions Receptionist interview questions; Front Desk Representative interview questions; Office Manager interview questions; Related Topics How to Hire: 5 tips for hospitality recruiting; Best job boards: The ultimate job sites list; Post this Receptionist job ad to 18+ free job boards with one submission . Based on the most successful resume samples, candidates need to demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills. Some front-desk jobs, in a hotel for example, not only greet and assist customers, but also ensure the details of their stay are accurate. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. They are employed by hotels, motels and resorts. We make the hiring process one step easier by giving you a template to simply post to our site. You’ll want to stress the positive qualities you offer to employees and why a job seeker would want to work for you. You should have a pleasant and professional disposition with guests and other hotel staff. To do this, the desk agent must maintain a pleasant demeanor and be willing to work with the guest to get the best room possible for their stay. Some desk clerks may come from other customer service positions like retail, restaurant or sales with strongly developed customer service skills that transfer to the new position. The front desk agent must facilitate this process, make sure all hotel rules are followed and be able to explain what the process is should there be any qu… The front desk is the hotel’s heart. The 25 Lowest Paying Jobs in America. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. You will be responsible for call in and walk in reservations which include processing payment and safeguarding guest information. You should have a pleasant and professional disposition with guests and other hotel staff. This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Check Out … The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. When you clearly list the minimum requirements of your open Hotel Front Desk Clerk position, you will receive applications from candidates that meet these preferred requirements. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Completely, this hotel front desk job description also tells that being a hotel front desk, you must have good communication skills. To be successful as a Hotel Front Desk, you should … The Job Description of a Motel's Front Desk Manager ; An outgoing personality and a big smile are two important assets for front desk clerks, as the front desk clerk is usually the first person you see when you walk in the door of a hotel or motel. Make sure you nail your next hire with Monster job ads. The main responsibilities will comprise registering clients, dealing with reservations and availing information about rooms, charges, and facilities. A minimum of a high school diploma is often a requirement as a Hotel Front Desk Clerk, but some hiring managers may prefer a bachelor’s degree. Front Desk Supervisor Resume Examples. Hotel Front Desk Resume Example #2 (Entry-Level Candidate) This resume has a section for relevant experience, which includes both jobs and volunteer positions that require hospitality and communication skills. Greet all guests in a … The Front Desk Associate is responsible for the oversight of all guest matters and concerns. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. They welcome and orient new guests and issue room keys. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role. He/She is the hotel’s first impression for the traveler who has just arrived. Accommodates special … You will coordinate front-desk activities, including taking reservations, answering guests’ questions, answering all phone calls, checking in and out customers… Today Save job Not interested Report Job Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk. Patents No. Check it out right here! THIS POSITION IS IN THE HOSPITALITY FIELD AND WILL BE TRAINED TO HANDLE THE FRONT DESK!!! Most hotel clerks will receive on-the-job training in the first few weeks in the position. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Put together the perfect job description? This is your first opportunity to call attention to the skills and experience that set you apart. As a hotel front desk clerk, you will be responsible for greeting guests in a courteous and professional manner. They essentially check guests in and out, make room reservations and track and report room statuses and rates. [Work Hours & Benefits] Make sure to include information about your working hours and benefits in this location. That is why a good hotel front desk agent is the key to successful lodging. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. How to write a Hotel Front Desk Receptionist job description. Safety and security policies and procedures. Job Candidates: Find a Front Desk Agent Job Now! Hotel Front Desk Clerks may also communicate with guests via phone, handling any problems with the guests’ hotel room. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Duties include welcoming customers and making them aware of the best in hotel services. Serve as public relations representative for the hotel. Patents No. These skills cover written and verbal ones. Obtaining a job as a front desk clerk can be a rewarding career choice, but first you need to land an interview. Registers guests and manages the rooming chart. These other hotel workers are the concierges, guests service agents, night auditors, security officers and bellmen. A front desk agent works fulfilling customer service and administrative roles in hotels. Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working. A polished resume tailored to what employers want is vital for making a good first impression. As guests check in, there will usually be a process that requires a credit card deposit and the signing of a registration card. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. Answer the phone at the front desk to respond to current and prospective guests’ needs. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Hotel front desk clerks Description. V: 2018.13.0.23-315-, Account Sales Representative Job Description Sample, Physical therapist job description sample, U.S. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. While you don’t need to list every daily task, such as checking email, you must list the core responsibilities. Make sure to add requirements, benefits, and perks specific to the role and your company.